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If a student is waiting for their certificate in the mail but needs proof of course completion, what action can you take?

  1. Ask the student to follow up with the court

  2. Send a verification email to the court or employer

  3. Direct the student to reorder the certificate

  4. Offer a refund for the delay

The correct answer is: Send a verification email to the court or employer

Sending a verification email to the court or employer is the most effective action in this scenario. This provides immediate proof of course completion while the student waits for their official certificate. A verification email can confirm that the student has successfully completed the defensive driving course and may include necessary details such as completion dates and course specifics. This ensures that the student has documentation they can present to fulfill any requirements related to court or insurance matters. In contrast, asking the student to follow up with the court may not expedite their need for proof, as it places the burden on the student rather than providing immediate assistance. Directing the student to reorder the certificate could lead to additional delays, which is not ideal if they need proof urgently. Offering a refund for the delay would not solve the problem of needing proof right away; it may also complicate the student’s situation without addressing their immediate need.